Reading Time: 5 minutes The first time I heard the phrase “No is a complete sentence”, it blew my mind. All my life, I’d believed that if I said “No” to something, I had to provide a justification, and that my justification had to be absolutely water-tight. How wrong I was, and how much heartache that belief cost me! […]
The power of a clear “No” Read More »
Reading Time: 6 minutes An emotion wheel is a great visual aid to help us identify how we’re feeling, and also to expand our emotional vocabulary. Being able to identify emotions is a key building block of emotional intelligence. According to PositivePsychology.com, there are around 34,000 human emotions (I’ve collected about a thousand of them in this post). How
How to use an emotion wheel to build your emotional intelligence Read More »
Reading Time: 7 minutes A large part of modern work and life centres on communication. But how often have you been surprised when someone misinterprets something you’ve said? When it happens, we shake our heads at the other person’s inability to understand us, assuming that the error lies at their end. After all, what we were saying was really
Reading Time: 9 minutes Leadership is a challenging endeavour at the best of times. You’re juggling multiple streams of information, competing goals, shifting targets, and the glorious messiness that comes from being a human working with other humans. Then throw a crisis situation into the mix – that’s a tough day at the office!
How-to: be a great leader during a crisis Read More »
Reading Time: 7 minutes The element of communication is one of the most significant building-blocks to your organisational culture. We spend most of our days communicating with others. But how often do we stop to consider what we are communicating, and how we are communicating? And how do we know if what and how we are communicating are hitting
Culture element: communication Read More »
Reading Time: 9 minutes Chances are, you’ve been taught there is such a thing as a “good” and a “bad” type of question. Typically, this refers to open-ended questions (“good”), and closed questions (“bad”). This judgement is based on the likelihood of getting more than a one-word answer. But have you ever asked yourself why we ask questions at
Ask yourself: why do you ask questions? Read More »
Reading Time: 2 minutes Respect for all people is foundational to my personal values and my business philosophy. I believe that every human being is worthy of respect. And I have seen time and time again that respect produces results.
Respect – a foundational value Read More »
